What confirms the purchase
Payment confirmation must come from the payment provider and HGM’s validated server-side processing. The app then needs to associate the purchase with the correct account and product. A return address can be opened directly, so it must never serve as proof that a charge succeeded or that a subscription is active.
Subscriptions ↗What to do next
Return to the product account you used to begin the purchase and review its access or billing status. If the status is still pending, avoid starting duplicate checkouts immediately. Keep the order reference and confirmation email, if provided, so support can investigate the payment and entitlement records together.
Explore the Graph Series ↗Need help with access?
Contact HGM with the product name, your account email, and a non-sensitive order reference. Do not include full card numbers, passwords, or authentication codes. A support review may need to distinguish a declined or pending payment, a successful charge, and an account-mapping problem before the appropriate correction can be made.
Discuss your requirements ↗